Conflict Mitigation Training for Drug Screening Professionals
- Conflict Mitigation Training for Drug Screening Professionals: Self-Guided - $100.00 (seat)
- Conflict Mitigation Training for Drug Screening Professionals: Self-Guided (Partners Product) - $100.00 (seat)
Sometimes a drug or alcohol test is cancelled because an uncooperative or agitated testing subject makes completing the process impossible. This Conflict Mitigation Training is a professional-level course to help collectors and other drug and alcohol screening professionals navigate potentially challenging interactions with donors. It provides language, tips and strategies that the collector can use to ensure that a hostile or upset customer is able to calm down and comply, without putting successful completion of the test at risk.